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- Knowledge Base Functionality in Microsoft Dynamics CRM 2013 - xRM Quick Look
Posted by : Joel Abbott Tuesday, 8 April 2014
One of the features of Microsoft Dynamics CRM that is often under-utilised is the Knowledge Base functionality. With an ever increasing number of organisations using Microsoft Dynamics CRM for service desks, a good integrated Knowledge Base solution can be a huge benefit. However, as few people use it, few consultants have much experience in setting it up and using it.
For everyones benefit, I have pulled together a very brief overview of the Knowledge Base functions in the video below....
Hope its useful!
xRM Consultant (UK) Ltd