Posted by : Joel Abbott Tuesday, 8 April 2014



Hi All,

One of the features of Microsoft Dynamics CRM that is often under-utilised is the Knowledge Base functionality. With an ever increasing number of organisations using Microsoft Dynamics CRM for service desks, a good integrated Knowledge Base solution can be a huge benefit. However, as few people use it, few consultants have much experience in setting it up and using it.

For everyones benefit, I have pulled together a very brief overview of the Knowledge Base functions in the video below....


Hope its useful!

Thanks

Joel Abbott
xRM Consultant (UK) Ltd




{ 14 comments... read them below or Comment }

  1. Salesforce is the cloud based tool which is used by most of the professional who do CRM. Salesforce is the cost effective tool.
    salesforce training in chennai|salesforce training institute in chennai

    ReplyDelete
  2. Our company is using salesforce for all the CRM solutions and it has never disappointed us in the past 2 years. Pleased by the service and support.
    salesforce training in chennai | salesforce training institute in chennai | FITA Velachery

    ReplyDelete
  3. Salesforce is a CRM tool which runs on cloud and very easy to use. Cloud computing is very convenient as there is no need for dedicated infrastructure for cloud computing.
    salesforce training in Chennai | salesforce training insitute in Chennai | salesforce course in Chennai

    ReplyDelete
  4. Salesforce.com is an american company which offfers CRM based cloud services and it is loved globally for it quality services
    salesforce training in chennai|salesforce training institute in chennai | FITA Chennai complaints

    ReplyDelete
  5. Cloud computing is preffered by most of the companies as this is cost effective and very fruitful, I'am using cloud for many days and I must say that it is very helpful.
    cloud computing training in chennai|cloud computing courses in chennai|cloud computing training|cloud computing training chennai|cloud training in chennai

    ReplyDelete
  6. The importance of big data is constantly increasing as the result which is achieved with the usage of big data is reliable. In coming days even the small companies would take the full advantage of the bid data analysis.
    Big data training in Chennai | Hadoop training in Chennai | Big data course in Chennai

    ReplyDelete
  7. Big data is the next big thing in the IT industry and it has created many job opportunities. Analysis of big data helps in making data driven decisions and to increase the profits of the business. Hadoop is the cloud based application which is used to analyse the big data.
    Big data training in Chennai | Hadoop training in Chennai | angularjs training in Chennai

    ReplyDelete
  8. The main thing which i like about web designing is that it needs creativity and we need to work differently acccording to our clients need this needs a creativity and innovation.
    web designing course in chennai | web designing training in chennai | web designing courses in chennai

    ReplyDelete
  9. Big data is extremely essential for the big enterprises to reach on a data driven decision. The importance of big data is increasing with every passing day. Hadoop is the best tool for analyzing the big data.
    Hadoop training in chennai | Hadoop training chennai | Big data training in chennai

    ReplyDelete

  10. I was exited to learn about your CRM blog.There were lot of informatives news in your blog.I am a great fan of your blog.I am so excited by read of your blog's content.Keep posting like this.Thanks very much.

    Customer Relationship Management

    ReplyDelete
  11. The strategy you have posted on this technology helped me to get into the next level and had lot of information in it. The python programming language is very popular and most widely used.
    Python Training in Chennai | Python Course in Chennai

    ReplyDelete
  12. Thanks for sharing this unique and informative content which provided me the required information.
    Java Training in Chennai | JAVA Course in Chennai

    ReplyDelete
  13. Good information on knowledge based functionality in l Ms Dynamics CRM .being a CRM expert it is really very helpful information for me.

    ReplyDelete

Search This Blog

Popular Post

About xRM Consultant.com

Having worked with Microsoft Dynamics CRM 4.0 in a sales & development environment, my focus now is on customising this awesome solution and showing its true potential.
Powered by Blogger.

- Copyright © xRM Consultant -Metrominimalist- Powered by Blogger - Designed by Johanes Djogan -